Laundry
Running a laundry or dry cleaner: your price list, taking clothes in, the board, handing clothes back, pickups and deliveries, customer texts and reports.
About this module: Laundry management software →
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Running Your Laundry Day in SellarPro
Start the day on Laundry → Board, take clothes in with New drop-off, move tickets through Washing, Ironing and Ready as the work is done, hand clothes back with a piece count, chase anything waiting under Uncollected, and check Laundry → Reports at the end of the day.
How to Set Up the Laundry Module
Switch Laundry on under Settings → Business Settings → Modules. Then open Laundry → Settings to choose your ticket numbers, turnaround time, express service, pickup and delivery fees, the minimum deposit and customer texts, and Laundry → Price list to set your prices.
How to Set Up Your Laundry Price List
Open Laundry → Price list. Click Load the starter price list for 90 common garments with typical prices for Wash & Iron, Iron only and Wash only, or list your own garments and services. Type a price in each box you offer and click Save prices; leave a box blank if you do not offer it.
How to Take In Laundry and Print a Ticket
Open Laundry → New drop-off. Choose the customer, tap a price for each garment, describe each item and tap its condition tags, check the pieces count and promised time, take the deposit, and click Save & print ticket. The ticket prints with a customer copy and a shop copy.
How to Book a Laundry Pickup and Deliver Clothes Back
Click Book pickup on the Laundry board, choose the customer, enter the pickup address and time, and click Book pickup. The ticket waits under Awaiting pickup. When the clothes arrive, open it and click Clothes arrived — count them in to add the items and take the deposit.
How to Track Laundry Tickets on the Board
Laundry → Board shows every open ticket in its stage: Awaiting pickup, Received, Washing, Ironing, Ready and Out for delivery. Click the button on a ticket to move it to the next stage, use the filters to find overdue or unpaid tickets, and search by ticket number, name or phone.
How to Hand Back Laundry and Collect Payment
Open the ticket and use the Hand over form. Count the pieces going out, take any balance (by one or several payment methods), note who collected, and click Complete handover. For a delivery, click Confirm delivered instead. If the count does not match, a note is required.
How to Add Items to, Edit or Delete a Laundry Ticket
Open the ticket. Click Add items when the customer brings more clothes; they are billed as an additional sale on the same ticket. Click Edit to change the promised time, pieces, notes, addresses, item lines or the discount. Click Delete, give a reason and confirm to remove the ticket and its sales.
Laundry Payments: Deposits, Split Payments, Discounts and Customer Advance
A deposit is required on every laundry ticket; set the minimum percentage in Laundry → Settings. A customer can pay with several methods at once, a discount is a fixed amount, any overpayment is kept as the customer's advance, and that advance can pay for later tickets.
How to Text Laundry Customers and Chase Uncollected Clothes
Laundry texts customers automatically when clothes are received, ready, and out for delivery, and reminds them about clothes left uncollected. Turn each text on or off and edit its wording in Laundry → Settings. See every ready, uncollected ticket in Laundry → Uncollected and send a reminder from there.
How to Read Your Laundry Reports
Open Laundry → Reports and choose a period. You see tickets and pieces taken in, laundry sales and money collected, average turnaround, the share ready on time, how long customers take to collect, express share, overdue tickets, who owes money, what was brought in, condition at drop-off and each staff member's work.
How to Set Up Roles for Laundry Staff
Open Access Controls → Roles, create a role for each kind of laundry job and tick only what that job needs under Laundry. Counter staff take clothes in and hand them back; washers move tickets; riders hand over deliveries; supervisors also edit, delete, discount and see reports.
Laundry Troubleshooting: Common Messages and Fixes
The fixes for the messages laundry staff see most: the Laundry menu is missing, a ticket will not save, a deposit is required, the customer did not get a text, clothes cannot be handed over, a ticket cannot be deleted, and laundry money is not in the till report.
How to Charge Laundry by Weight (per kg)
Add a garment such as "Mixed load (per kg)" to your price list with a price per kilo for each service. At drop-off, tap it and type the weight (for example 4.5) as the quantity, then set Pieces in to the number of garments in the bag. You can mix per-kg loads and per-item garments on one ticket.
How to Record Damage at Drop-Off and Handle Laundry Claims
At drop-off, describe each item and tap its condition tags (Stained, Torn, Missing button…), add photos of any damage on the ticket page, and print the ticket. The customer copy, the shop copy, the photos and the ticket history then show exactly how the clothes came in if a customer later makes a claim.
How to Record a Payment on a Laundry Ticket
Open the ticket and click Record payment. Enter what the customer is paying now, choose the payment method and click Record payment. Use it for part of the balance before the clothes are ready, or for money still owed after they were collected. Anything paid over the balance is kept as the customer's advance.
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