Communication Center
SMS to your customers: credits and sender IDs, bulk SMS and campaigns, contact groups, templates, automatic alerts and delivery reports.
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How to Buy SMS Credits and Request a Sender ID
Open Communication Center → Buy Credits, choose a package or type an amount, and pay. Your balance shows on SMS Balance. To send messages under your business name, open Sender IDs, type a name of up to 11 characters and click Submit Request; it can be used once approved.
How to Send Bulk SMS and Campaigns
For a one-off message, open Communication Center → Send SMS, choose who gets it (all customers, customer groups, debtors, a saved contact group or numbers you type), write the message and click Preview Recipients before sending. For a named, repeatable send, use Campaigns → New Campaign.
How to Use SMS Contact Groups and Templates
Under Communication Center → Contacts, click New Group to make a list of people to text, such as members or suppliers, who need not be customers. Under Templates, click New Template to save a message you send often. Choose either when you send an SMS or campaign.
How to Set Up Automatic SMS Alerts
Open Communication Center → Settings and choose Automated SMS. Switch on the texts you want: payment receipts and overdue invoice reminders to customers, register open and close alerts and the daily sales summary to you, service invoice links, and restaurant order texts.
How to Check SMS Logs and Delivery Reports
The Communication Center dashboard shows your balance, messages sent today and this month, campaigns sent, the delivery success rate and failed or pending messages. SMS Logs and Delivery Reports list every message, filtered by status (Queued, Sent, Delivered, Failed, Rejected) and date.
Still need help?
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