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How to Text Laundry Customers and Chase Uncollected Clothes

Written by the SellarPro team · Published 10 October 2026 · Updated 12 October 2026 · 2 min read

Short answer

Laundry texts customers automatically when clothes are received, ready, and out for delivery, and reminds them about clothes left uncollected. Turn each text on or off and edit its wording in Laundry → Settings. See every ready, uncollected ticket in Laundry → Uncollected and send a reminder from there.

The automatic texts

These are on for every laundry by default and are sent from your SMS balance:

  • when clothes are received,
  • when they are ready (one message for collection, another for delivery tickets),
  • when they go out for delivery,
  • a reminder when ready clothes are not collected.

Turn any of them off in Laundry → Settings → Customer SMS.

Edit the wording

  1. Open Laundry → Settings and scroll to Customer SMS.
  2. Each message is shown ready to edit. Click a placeholder chip to insert it: {business}, {customer}, {ticket}, {pieces}, {ready_date}, {balance_due} and, for reminders, {days_waiting}.
    The Customer SMS settings: the three texts switched on, the placeholder chips and each message ready to edit
    Click a chip to put a placeholder where the cursor is.
  3. Save.

{balance_due} adds "Balance due: GHS 20.00." only when something is owed, and nothing when the ticket is paid, so do not type amounts yourself. Write amounts as GHS, not the cedi sign, which does not survive the SMS network. Up to 160 characters is one SMS; the counter under each message shows its length.

Uncollected clothes

Open Laundry → Uncollected to see every ticket that is ready but not collected, oldest first, with how long it has waited and what is owed. The totals at the top group them by age (0–7 days, 8–30, 31–60, over 60); click one to filter.

  • Click Send reminder to text a customer now.
    The Uncollected page with four ready tickets, how long each has waited, what is owed and a Send reminder button on each
    Ready but not collected, oldest first, with what each customer owes.
  • Or let reminders go out automatically: under Laundry → Settings → Uncollected reminders, set when the first is sent, how often after that, and how many at most. They are sent once a day, mid-morning.

A reminder only counts if the text was actually sent, so an empty SMS balance does not use up a customer's reminders. Delivery tickets are never reminded; delivering them is your job.

Common questions

A customer did not get the ready text. Why?
Check that the customer has a mobile number, that the text is switched on in Laundry → Settings, and that your SMS balance is not empty.
Can I state how long we keep uncollected clothes?
Yes. Put it in Terms printed on the ticket in Laundry → Settings; it prints on every ticket.

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Laundry → Board shows every open ticket in its stage: Awaiting pickup, Received, Washing, Ironing, Ready and Out for delivery. Click the button on a ticket to move it to the next stage, use the filters to find overdue or unpaid tickets, and search by ticket number, name or phone.

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How to Hand Back Laundry and Collect Payment

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