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How to Track Laundry Tickets on the Board

Written by the SellarPro team · Published 10 October 2026 · Updated 12 October 2026 · 2 min read

Short answer

Laundry → Board shows every open ticket in its stage: Awaiting pickup, Received, Washing, Ironing, Ready and Out for delivery. Click the button on a ticket to move it to the next stage, use the filters to find overdue or unpaid tickets, and search by ticket number, name or phone.

The board is where staff see what to work on next. Each column is a stage; each card is a ticket, soonest promised first.

The stages

  • Awaiting pickup: booked, not yet collected from the customer.
  • Received: counted in at the counter.
  • Washing and Ironing: in progress.
  • Ready: done and waiting for the customer.
  • Out for delivery: on the way to the customer.

A ticket leaves the board when it is handed over (Collected or Delivered).

The laundry board with tickets in the Awaiting pickup, Received, Washing and Ready columns and the filters above them
One column per stage, with the button to move each ticket on.

Move a ticket

  • On the board, click the button on a card, such as Washing → or Ready →.
  • Or open the ticket and choose a stage under Move to. A ticket can go back a step, for example from Ironing to Washing if a stain is still there.

Moving a ticket to Ready texts the customer, if texts are on.

Clothes are never marked Collected from the board. That happens only at handover, where the pieces are counted and the balance is taken, so nothing leaves the shop unchecked.

Find tickets quickly

  • Use the filters at the top: Overdue, Express, Pickup / delivery, Owing money and Waiting 7+ days.
  • Search by ticket number, customer name or phone.
  • Each column shows its exact count. A busy column shows its most urgent tickets first, with a link to the full list for the rest.

A ticket is overdue when it is still being washed or ironed after its promised time; it is shown with a red edge. A ticket that is ready but not collected is not overdue, it is uncollected.

For every ticket, open or closed, use Laundry → All tickets.

Common questions

Who can move tickets?
Staff with the permission Move tickets between stages. Business owners can always move them.
Two people moved the same ticket at once. What happens?
The first move counts. The second person is told the ticket has already moved and asked to refresh.

Related articles

How to Take In Laundry and Print a Ticket

Open Laundry → New drop-off. Choose the customer, tap a price for each garment, describe each item and tap its condition tags, check the pieces count and promised time, take the deposit, and click Save & print ticket. The ticket prints with a customer copy and a shop copy.

Laundry · Updated 13 Oct 2026 · 4 min read

How to Hand Back Laundry and Collect Payment

Open the ticket and use the Hand over form. Count the pieces going out, take any balance (by one or several payment methods), note who collected, and click Complete handover. For a delivery, click Confirm delivered instead. If the count does not match, a note is required.

Laundry · Updated 13 Oct 2026 · 2 min read

How to Text Laundry Customers and Chase Uncollected Clothes

Laundry texts customers automatically when clothes are received, ready, and out for delivery, and reminds them about clothes left uncollected. Turn each text on or off and edit its wording in Laundry → Settings. See every ready, uncollected ticket in Laundry → Uncollected and send a reminder from there.

Laundry · Updated 12 Oct 2026 · 2 min read

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