Troubleshooting
When something is not working the way you expect, start here.
All help topics
Help topics
- Getting Started
- Sales & POS
- Products & Inventory
- Purchases & Suppliers
- Customers
- Staff & Permissions
- Reports
- Branches
- Hardware
- Payments
- Settings
- Troubleshooting
- Billing & Subscription
- Workshop
- Training
- Sales Agents
- Laundry
- Accounting
- HR & Payroll
- Hotel
- Services
- Communication Center
- Online Store
- CRM
- Restaurant
- F&B Manager
- Production
- Projects
- Asset Management
- All topics
I Cannot Log In to SellarPro
Sign in with your email address, not a username. If you forgot your password, click Forgot Your Password? on the login page and enter your email to get a reset link. Staff who cannot sign in should ask the owner to check their account is active and reset their password.
SellarPro Will Not Load on One Internet Connection
If SellarPro works on one connection but not another, such as mobile data but not the shop Wi-Fi or a hotspot, the problem is that network, not your account. Restart the router, try another connection, and keep selling in offline mode while it is fixed.
Why Stock in SellarPro Does Not Match the Shelf
Check the branch, then the product's stock history to see every movement. Common causes: stock sold before its purchase was entered, a transfer still in transit, a sale or purchase entered twice, or breakage never recorded. Quick Reports → Stock Reconciliation lists what needs fixing.
Why Customers Are Not Receiving SMS from SellarPro
Check your SMS balance first, then the customer's mobile number, then SMS Logs in the Communication Center, which shows whether each message was Sent, Delivered, Failed or Rejected. A new sender ID must be approved before messages carry your name.
Still need help?
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