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How to Add Items to, Edit or Delete a Laundry Ticket

Written by the SellarPro team · Published 10 October 2026 · Updated 12 October 2026 · 2 min read

Short answer

Open the ticket. Click Add items when the customer brings more clothes; they are billed as an additional sale on the same ticket. Click Edit to change the promised time, pieces, notes, addresses, item lines or the discount. Click Delete, give a reason and confirm to remove the ticket and its sales.

Add more clothes to a ticket

  1. Open the ticket and click Add items.
    A laundry ticket page with the Board, Edit, Delete, Add items and Print ticket buttons along the top
    Edit, Delete and Add items are along the top of the ticket.
  2. Tap the prices for the new clothes, describe them and take the deposit for them.
  3. Click Add to ticket & print.

The new clothes are billed as a second sale on the same ticket, and the ticket's total and balance include both. A ticket that was Ready goes back to Received, because the new clothes still need washing.

Edit a ticket

  1. Open the ticket and click Edit.
  2. Change the Promised time, Pieces in, notes or addresses.
  3. For each item, change the quantity, description, condition tags or extra charge, or tick Remove. With permission, you can also change the price and the Discount.
  4. Click Save changes.

Payments already taken are kept exactly as they were, and the invoice number stays the same. If an edit brings the total below what the customer has paid, the difference is kept as their advance.

A collected or delivered ticket can no longer be edited, and a ticket must keep at least one item. To add clothes, use Add items, not Edit.

Delete a ticket

  1. Open the ticket and click Delete.
  2. Enter the Reason and click Delete ticket.

The ticket and its sales, with their payments, are deleted. Each sale is kept in the Deletion Log with your reason, so it can always be seen who deleted what and why. A ticket cannot be deleted while a refund (sell return) exists against its sale.

Common questions

Who can edit or delete tickets?
Staff with Edit tickets or Delete tickets. Changing a ticket's items also needs the sales permission Edit POS sell, and deleting needs Delete POS sell.
What happens if someone deletes the ticket's sale from the Sales screen?
The ticket is cancelled automatically and its history shows which invoice was deleted.

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A deposit is required on every laundry ticket; set the minimum percentage in Laundry → Settings. A customer can pay with several methods at once, a discount is a fixed amount, any overpayment is kept as the customer's advance, and that advance can pay for later tickets.

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Laundry → Board shows every open ticket in its stage: Awaiting pickup, Received, Washing, Ironing, Ready and Out for delivery. Click the button on a ticket to move it to the next stage, use the filters to find overdue or unpaid tickets, and search by ticket number, name or phone.

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