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How to Check SMS Logs and Delivery Reports
The Communication Center dashboard shows your balance, messages sent today and this month, campaigns sent, the delivery success rate and failed or pending messages. SMS Logs and Delivery Reports list every message, filtered by status (Queued, Sent, Delivered, Failed, Rejected) and date.
The dashboard
Open Communication Center → Dashboard for the picture at a glance: Current SMS Balance, Messages Sent Today and This Month, Campaigns Sent, Delivery Success Rate, and Failed and Pending messages, with your recent transactions, campaigns and top-ups.
Find a message
- Open Communication Center → SMS Logs, or Delivery Reports for what the networks reported back.
- Choose a Status: Queued, Sent, Delivered, Failed or Rejected, and the Date From and Date To.
- Click Filter.
- Delivered: it reached the phone.
- Sent or Queued: on its way; networks can take a few minutes to confirm.
- Failed or Rejected: the network refused it, usually because of the number or the sender ID.
Why a message did not arrive: see Why Customers Are Not Receiving SMS from SellarPro.
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