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I Cannot Log In to SellarPro

Written by the SellarPro team · Published 12 October 2026 · 1 min read

Short answer

Sign in with your email address, not a username. If you forgot your password, click Forgot Your Password? on the login page and enter your email to get a reset link. Staff who cannot sign in should ask the owner to check their account is active and reset their password.

Check how you are signing in

  • SellarPro signs you in with your Email and password. A username will not work in the Email box.
  • Passwords are case-sensitive. Check Caps Lock.
  • Tick Remember Me on your own device so you stay signed in.

Forgot your password

  1. On the login page, click Forgot Your Password?.
  2. Enter your email and click Send Password Reset Link.
  3. Open the email, click the link and choose a new password.

No email after a few minutes? Check your spam folder, and that you typed the email your account uses.

A staff member cannot sign in

The owner or an admin can fix it. Open Access Controls → Users and edit the person:

  • check Is active ? is ticked and Allow login is ticked;
  • check their Email is the one they type;
  • type a new Password and Confirm Password, save, and tell them the new one.

Signed in, but sent back to the login page or a renewal page

If your plan has run out, SellarPro sends you to renew it. See How to Renew or Upgrade Your SellarPro Plan. If the page will not load at all, see SellarPro Will Not Load on One Internet Connection.

Common questions

The owner has forgotten the password and no longer has that email.
Contact SellarPro support from the business phone number. We will confirm who you are before changing the email.

Related articles

How to Add a Staff Member in SellarPro

To add a staff member in SellarPro, open Access Controls → Users → Add, enter their name and login details, choose a role such as Cashier, and save. They can sign in immediately with the username and password you set.

Staff & Permissions · Updated 12 Oct 2026 · 2 min read

SellarPro Will Not Load on One Internet Connection

If SellarPro works on one connection but not another, such as mobile data but not the shop Wi-Fi or a hotspot, the problem is that network, not your account. Restart the router, try another connection, and keep selling in offline mode while it is fixed.

Troubleshooting · Updated 12 Oct 2026 · 1 min read

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