Why Stock in SellarPro Does Not Match the Shelf

When the count on the shelf and the count in SellarPro differ, the history tells you why. Work through these before you adjust anything.

1. Are you looking at the right branch?

Stock is held per branch. Check the location filter on the stock report or product list.

2. Read the product's stock history

Open Inventory → Products, open the product's Actions and choose Product stock history. Every sale, purchase, transfer, adjustment and stock take is listed with its quantity and the running total. Look for anything you did not expect.

3. Check the usual causes

• Stock sold before its purchase was entered. Record the purchase.
• A transfer still In Transit. It has left one branch and not yet arrived at the other until it is approved.
• A purchase still Pending or Ordered. Only a Received purchase adds stock.
• Something entered twice: a purchase, or a sale saved twice. Delete the duplicate.
• Breakage, expiry or theft never recorded. Record it as a stock adjustment.

4. Let SellarPro look for you

Open Quick Reports → Stock Reconciliation. It lists products sold without a recorded purchase, stock figures that disagree with your purchase records, and sales with no cost.

5. Then correct the count

Once you know why, do a stock take or a stock adjustment to set the real figure. See How to Do a Stock Take.