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SellarPro Will Not Load on One Internet Connection
If SellarPro works on one connection but not another, such as mobile data but not the shop Wi-Fi or a hotspot, the problem is that network, not your account. Restart the router, try another connection, and keep selling in offline mode while it is fixed.
If SellarPro opens on your phone's data but spins or times out on the shop Wi-Fi (or the other way round), your account and SellarPro are fine. Something on that one network is getting in the way.
Try these in order
- Check another website on the same connection. If nothing loads, the internet itself is down.
- Restart the router or hotspot: off for 30 seconds, then on.
- Switch connection: mobile data on the computer (a phone hotspot), or another Wi-Fi. If SellarPro loads there, carry on trading on that connection.
- Refresh without the cache: press Ctrl+Shift+R, or clear the browser's cached files.
- Turn off any VPN or "data saver" in the browser.
Keep selling meanwhile
The POS keeps working without internet and sends the sales when the connection returns. See How to Keep Selling When the Internet Goes Off.
Still stuck?
Tell SellarPro support which connection fails, which works, and the network provider. Problems that affect only one provider's network are something we can investigate.
Common questions
It loads but is very slow.
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