On this page

How to Take Bookings and Check Guests In

Short answer

Open Hotel Management → Bookings and click Add Bookings. Choose the customer, status and dates, click Add Rooms to pick the room and guests, take the payment and click Save. When the guest arrives, click Check-In on the booking; when they leave, Check-Out.

Make a booking

  1. Open Hotel Management → Bookings and click Add Bookings.
  2. Choose the Customer, or add them with the + button. Set the Status: Pending, Confirmed or Cancelled.
  3. Choose the Arrival date, Arrival time, Departure date and Departure time. Pick a Price Group for corporate rates.
  4. Under Rooms and extras, click Add Rooms, choose the Accomodation Type, Room number, No of Adults and No of Childs, and save. Add any extras beside it.
    The Add Bookings form for a confirmed one-night stay in room 102, with the room price and total on the right
    The room's price comes from your price list; discount, tax and coupons are on the right.
  5. Enter the Amount paid, the Payment Method and Payment Account, and click Save.

See and manage bookings

The Bookings list shows today's occupancy, arrivals, departures, who is in house and what is outstanding, with every booking, its stay, rooms, status and payment.

The Bookings list with two confirmed, paid one-night bookings and the occupancy, arrivals and outstanding figures
Each booking shows its stay, room, status and what has been paid.

  • Check-In on a confirmed booking when the guest arrives, then Confirm Check-In.
  • Check-Out when they leave.
  • Add payment to take a balance.

The calendar

Hotel Management → Calendar shows every room by day, so you can see at a glance what is free. Use Jump to to go to a date, or filter by Accomodation Type. Click a booking to open it.

The booking calendar with rooms 101 and 102 down the side and the days of the week across the top
Rooms down the side, days across the top.

Common questions

Where do I see what bookings brought in?
On the Hotel Management Dashboard (Billed this month, with what was collected) and in the Detailed Booking Report.

Still need help?

Can’t find the answer you’re looking for? Our support team in Accra can help.