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How to Collect Payments from Customers Who Owe You

Written by the SellarPro team · Published 10 October 2026 · 2 min read

Short answer

Open Customers & Suppliers → Customers, click Actions on the customer and choose Pay. Enter the amount, the Payment Method and the date, and save. The money clears their oldest unpaid sales first, and anything extra becomes their advance balance.

When a customer pays off what they owe, record it against the customer rather than against one sale. SellarPro spreads it across their unpaid sales for you.

Record the payment

  1. Open Customers & Suppliers → Customers.
  2. Click Actions on the customer and choose Pay. The window shows their Total Sale, Total Paid and Total Sale Due.
    The customer list with a customer's Actions menu open and Pay outlined
    Open the customer's Actions menu and choose Pay.
  3. Enter the Amount, choose the Payment Method, and check Paid on.
    The Add payment window showing the customer's total sale, total paid and total due, with the Amount field outlined
    The amount starts at everything owed. Change it to what the customer is paying.
  4. Add a Payment Note or Attach Document if you like, and click Save.

Where the money goes

  • It pays the oldest unpaid sales first.
  • If they pay more than they owe, the extra becomes their Advance Balance, ready for their next purchase.

Pay one sale only

To pay a specific invoice, open Sales → All Sales, click Actions on that sale and choose Add payment.

See who owes you

Quick Reports → Debtors List lists every customer with a balance. The dashboard's Receivables & Payables card shows the total, and what is overdue.

Payments taken this way are not added to a cash register. To have a debt payment counted in the till, take it at the POS with Pay due.

Common questions

I recorded the payment on the wrong customer.
Open the customer's Payments tab, delete the payment and record it again on the right customer.

Related articles

How to Sell on Credit and Collect What Customers Owe

Select the customer and click Credit Sale to put the whole sale on their account, or take part payment. When the customer comes back, use Pay due next to their name at the POS, or tick Collect due with this order to clear old debt with a new sale.

Sales & POS · Updated 11 Oct 2026 · 2 min read

How to Use a Customer's Advance Balance

A customer builds an advance balance when they pay ahead, overpay a debt, or keep their change at the POS. To spend it, choose Advance as the payment method on their next sale. Their Advance Balance shows on their customer page.

Customers · Updated 11 Oct 2026 · 1 min read

How to View a Customer Ledger and Send a Statement

Open Customers & Suppliers → Customers, click Actions on the customer and choose Ledger. Pick the Date Range to see every sale, payment and return with the running balance. Download it as a PDF or email it to the customer as their statement.

Customers · Updated 11 Oct 2026 · 1 min read

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