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How to Use the Kitchen Display and Turnaround Report

Written by the SellarPro team · Published 12 October 2026 · 1 min read

Short answer

Open Restaurant → Kitchen Display on a screen in the kitchen. New orders appear on their own with the order type, table, waiter, note and items. Click Start when cooking begins, Done when it is ready and Completed when it has gone out. The TAT Report shows how long orders take.

The Kitchen Display replaces paper tickets. Put it on a screen or tablet in the kitchen.

Steps

  1. Open Restaurant → Kitchen Display and choose your branch.
  2. New orders appear on their own, newest last, with how long each has waited. Each card shows the order number, Dine In, Pickup or Delivery, the table and waiter, the kitchen note and every item.
  3. Click Start when you start cooking. The order moves to Preparing.
  4. Click Done when it is ready to serve or collect.
  5. Click Completed once it has left the kitchen.
The Kitchen Display with a Dine In order card showing its waiting time, the kitchen note, two items and the Start, Done and Completed buttons
Start, Done, Completed: the counter sees each step.

The counts across the top show how many orders are Pending, Preparing, Ready and Completed today. Click Refresh if the screen has been asleep.

How long orders take

Open Restaurant → TAT Report. Choose the period and branch and click Apply Filters. It shows how many kitchen orders were completed, how many are still in the kitchen, the Avg. Total TAT, the Avg. Prep Time and the Slowest Order, with every order listed.

Common questions

Can the customer be told the order is ready?
Yes, by SMS. See How to Text Customers When Their Food Order Is Ready.

Related articles

How to Take Orders on the Restaurant POS

Switch on Restaurant POS and Kitchen under Settings → Menu & Modules. Open Restaurant → Restaurant POS, choose Pickup, Delivery or Dine In, add the items, type any kitchen note, and take payment. Orders with kitchen products go straight to the kitchen and show under Live Kitchen Orders.

Restaurant · Updated 12 Oct 2026 · 1 min read

How to Text Customers When Their Food Order Is Ready

Open Communication Center → Settings → Automated SMS. Under the restaurant texts, switch on Order Confirmation, Order Ready Notice and Out for Delivery Notice, edit the wording, and choose whether the ready text goes when the kitchen marks the order Done or Completed.

Restaurant · Updated 12 Oct 2026 · 1 min read

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