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How to Text Customers When Their Food Order Is Ready
Open Communication Center → Settings → Automated SMS. Under the restaurant texts, switch on Order Confirmation, Order Ready Notice and Out for Delivery Notice, edit the wording, and choose whether the ready text goes when the kitchen marks the order Done or Completed.
Customers waiting for takeaway or delivery want to know when their food is ready. SellarPro can text them at each step, using the short order number shown on the kitchen screen and the receipt.
Steps
- Open Communication Center → Settings and choose Automated SMS.
- Under the restaurant texts, tick what you want:
- Order Confirmation: sent with the order number as soon as the order is taken.
- Order Ready Notice: sent when the kitchen finishes the order. Under Send when the kitchen marks the order, choose Done (ready) or Completed.
- Out for Delivery Notice: sent when a delivery order is marked Shipped on the sale, the moment the rider leaves.
- Edit each message's wording. Under Word it differently by order type, you can give dine-in, pickup and delivery customers their own sentence; leave a box empty to use the main message.
- Save.
Texts use your SMS balance, and go only to customers with a mobile number. A walk-in customer gets none unless you enter their number on the order.
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