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How to Track Orders the Customer Collects Later (TBC)

Written by the SellarPro team · Published 10 October 2026 · 2 min read

Short answer

Switch on To Be Collected (TBC) under Settings → Business Settings → Modules. At the POS, tick To Be Collected when the customer pays now but takes the goods later. Sales → TBC Orders lists what is still waiting, and Collect Items records each handover.

When a customer pays today but picks up the goods another day, you need to know what is still waiting for them. TBC (To Be Collected) keeps that list for you.

Step 1: switch it on

Open Settings → Business Settings → Modules, tick To Be Collected (TBC) and save.

Step 2: mark a sale as TBC

  1. Make the sale as usual on the POS.
  2. Before paying, tick To Be Collected. The order is marked Not Collected.

Sales without the tick are treated as collected straight away.

Step 3: hand the goods over

  1. Open Sales → TBC Orders. Filter by Collection Status to see what is Not Collected or Partially Collected.
  2. Click Collect Items on the order.
    The TBC Orders page with one Not Collected order and its Collect Items button outlined
    Orders still waiting show Not Collected, with a Collect Items button.
  3. Set Collect Now to the quantity being handed over for each item, and 0 for items the customer is not taking yet. Save.
    The Collect Items window listing each product with Quantity, Already Collected, Remaining and Collect Now
    Set Collect Now for each item being handed over.

The receipt shows the TBC status and what is still to be collected, so the customer has proof of what is waiting.

Stock

By default, stock comes off when the sale is made. To leave it on the shelf figure until the goods actually go, tick Deduct stock only when TBC orders are collected on the Sale tab of Settings → Business Settings.

Who can do this

Under Access Controls → Roles: View TBC (To Be Collected) orders page and Mark TBC orders as collected / not collected.

Common questions

The customer has not paid in full. Can they collect?
SellarPro warns you about the outstanding balance. Record the payment first with Actions → Add payment, then hand over the items.
The customer wants to return an item they already collected.
Record a sell return for it as usual.

Related articles

How to Make a Sale in SellarPro

To make a sale in SellarPro, open the POS screen, scan or search for the products, choose the payment method, and press Finalize. The receipt prints and the stock drops automatically.

Sales & POS · Updated 12 Oct 2026 · 3 min read

How to Handle a Customer Return and Refund

Open Sales → All Sales, click Actions on the sale and choose Sell Return. Enter the Return Quantity for each item. Switch on Refund the customer now to pay them back on the spot, or leave it off to keep the return as credit on their account.

Sales & POS · Updated 11 Oct 2026 · 2 min read

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