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How to Settle Agent Cash and Agent Debts

Written by the SellarPro team · Published 12 October 2026 · 1 min read

Short answer

Sales Agents → Cash settlement lists what each agent collected and has not handed in. Click Settle, count the cash, record what was handed in, and charge any shortfall to the agent. Sales Agents → Agent debts lists what agents owe, from cash shortfalls or stock shortages; it is deducted from their next commission unless repaid or waived.

Settle the day's cash

  1. Open Sales Agents → Cash settlement. Awaiting settlement lists each agent holding cash they collected and have not yet handed in.
  2. Click Settle for the agent. Every cash payment they recorded is listed, including debts they collected. Mobile money, card and bank payments are listed but not counted as cash in hand.
  3. Count the cash and enter what was handed in.
  4. Save. The settlement is Balanced, Short or Over. For a shortfall, you can charge it to the agent as a debt.

Past settlements are listed below, so you can see each agent's record.

Agent debts

Sales Agents → Agent debts lists what each agent owes: cash shortfalls, and stock shortages charged when a van count was resolved. A debt is deducted from the agent's next commission payout, unless they repay it or you waive it.

Cash settlement in Sales Agents, explaining that it lists what each agent collected and has not yet handed in
What each agent holds, ready to count.

Common questions

Why can I not pay an agent?
A field agent with an open van count cannot be paid. Resolve it under Stock reconciliation first.

Related articles

How to Run Van Sales: Issue Stock, Count the Van and Settle Cash

Create a business location for each van and assign it to a field agent under Sales Agents → Field stock. Issue stock to the van, let the agent sell from it on the POS, count the van to find any shortage, and settle the cash they collected at the end of the day.

Sales Agents · Updated 12 Oct 2026 · 4 min read

How to Read the Sales Agents Dashboard and Reports

Sales Agents → Dashboard shows commission earned, eligible sales and the effective rate, commissions awaiting approval, approved and paid, active agents, stock with agents, open variances and agent debts. Agent reports gives 15 reports, from the commission summary to stock issued, reconciliation variance and cash settlements, by period, agent and branch.

Sales Agents · Updated 12 Oct 2026 · 1 min read

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